iPhone 11 screen unresponsive

[Ashley Schultz]

iPhone 11, bought in November 2019, never been dropped, wet, damaged, etc.

Screen glitched out and screen became unresponsive. It still seems working, so my alarms to feed my daughter are going off, but I cannot turn them off! I can pause them for 9 minutes but nothing seems to be open so this is going to be a loooong night! I have restarted it a few times trying to get it to turn off, but the battery is full so I don’t know how too run it down to make it run out of charge.

[Louis]

That is strange! What happends if you push the on/off button for 10 second or more @Ashley Schultz?

[Ashley Schultz]

@Steven Just holding the button on the right says “Siri is not available: you are not connected to the internet” 

If I hold it while the on/off screen is there then it turns on the Emergency function!!

[Louis]

What happends if you press that button white one of the volume button for 10 second @Ashley Schultz?

[Ashley Schultz]

@Steven I found an Apple certified store who did a test and said it was a faulty display!

[Louis]

Could they fix it @Ashley Schultz?

[Ashley Schultz · Accepted solution]

@Steven They replaced the display this morning and so far so good!

[Louis]

Good to hear @Ashley Schultz!
Hopefully it stays that way.

[Sharon]

Opgelost. Topic gesloten.