Ashley Schultz

Ontdekker
  • 4Posts
  • 1Oplossingen
  • 1Likes

iPhone 11 screen unresponsive

iPhone 11, bought in November 2019, never been dropped, wet, damaged, etc.

Screen glitched out and screen became unresponsive. It still seems working, so my alarms to feed my daughter are going off, but I cannot turn them off! I can pause them for 9 minutes but nothing seems to be open so this is going to be a loooong night! I have restarted it a few times trying to get it to turn off, but the battery is full so I don’t know how too run it down to make it run out of charge.

Oplossing

Geaccepteerde oplossingen
Ashley Schultz
topicstarter
Ontdekker
  • 4Posts
  • 1Oplossingen
  • 1Likes

@Steven They replaced the display this morning and so far so good!

Bekijk in context

8 Reacties 8
Louis
Oud Community Moderator
Oud Community Moderator
  • 11416Posts
  • 1741Oplossingen
  • 2192Likes

That is strange! What happends if you push the on/off button for 10 second or more @Ashley Schultz?

Ashley Schultz
topicstarter
Ontdekker
  • 4Posts
  • 1Oplossingen
  • 1Likes

@Steven Just holding the button on the right says “Siri is not available: you are not connected to the internet” 

If I hold it while the on/off screen is there then it turns on the Emergency function!!

Louis
Oud Community Moderator
Oud Community Moderator
  • 11416Posts
  • 1741Oplossingen
  • 2192Likes

What happends if you press that button white one of the volume button for 10 second @Ashley Schultz?

Ashley Schultz
topicstarter
Ontdekker
  • 4Posts
  • 1Oplossingen
  • 1Likes

@Steven I found an Apple certified store who did a test and said it was a faulty display!

Louis
Oud Community Moderator
Oud Community Moderator
  • 11416Posts
  • 1741Oplossingen
  • 2192Likes

Could they fix it @Ashley Schultz?

Ashley Schultz
topicstarter
Ontdekker
  • 4Posts
  • 1Oplossingen
  • 1Likes

@Steven They replaced the display this morning and so far so good!

Louis
Oud Community Moderator
Oud Community Moderator
  • 11416Posts
  • 1741Oplossingen
  • 2192Likes

Good to hear @Ashley Schultz!
Hopefully it stays that way.

Sharon
Oud Community Moderator
Oud Community Moderator
  • 3523Posts
  • 215Oplossingen
  • 439Likes

Opgelost. Topic gesloten.

E-mail notificaties
Aan Uit

Ontvang een update bij nieuwe reacties in dit topic.

Uitgelicht topic