Ziggo discount

[kaori2205]

I've extended my vodafone contract via Ziggo site on 29 July. But the proposed discount has not yet been adjusted. Is there anything wrong? When it will be fixed?

[Energieboy · Accepted solution]

Hi kaori2205
That is a very good question. Since this is a customer helping customer community, I can't help you with that. It is best to contact Vodafone customer service by calling or starting a chat.

You can also send a private message via Facebook or Twitter. There are also people there who can help you further. It is possible on the community but then you have to wait for a moderator and they are not always present. So calling and / or chatting is faster!

Good luck and let us know if it is solved.

[Louis]

Just make sure that your subscription with Vodafone is on the exact same adress as the subscription with Ziggo kaori2205
Can you check this?
Did you contact my collegues about this?

[Sharon]

Can you give us an update kaori2205? If we don't hear from you, this topic will be closed shortly.

[kaori2205]

Sorry that I didn't react. Yes, the home address is the same as home address. I heard that it would take much time before discount works. I'll wait for a few more weeks. Thanks for your kind assistance!

[Sharon]

You are welcome kaori2205. In case it still doesn't work in a few weeks, please send us a message again. For now, I will close this topic 🙂