Prepaid sim card activation

[davidmatheus002]

Hello, I just got a prepaid sim card and I put in the pin (0000) but my phone does not connect to the network yet, is it possible that the sim card is not properly activated?

I would call customer service but I can’t, since as I said, I am not connected to the network.

[Louis]

Hello @davidmatheus002 
Welcome to our Community.

Did you restart the phone when you put the prepaid SIM in your phone? 

[Louis]

Do you still experinece no connection @davidmatheus002?