davidmatheus002
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Prepaid sim card activation

Hello, I just got a prepaid sim card and I put in the pin (0000) but my phone does not connect to the network yet, is it possible that the sim card is not properly activated?

I would call customer service but I can’t, since as I said, I am not connected to the network.

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Steven
Community Moderator
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Hello @davidmatheus002 
Welcome to our Community.

Did you restart the phone when you put the prepaid SIM in your phone? 

Steven
Community Moderator
Community Moderator
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Do you still experinece no connection @davidmatheus002?

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