Order Status

[Gabijus]

Where can I get an order status update  The website and email confirmation mentions 1 or 2 days to delivery for device and new subscription. It has been 5 days, I have not received my new phone nor any updates and there is no information about my order on MyVodafone although I have two emails confirmation and invoice payment confirmation etc. And if for some reason the order has been canceled  and I was not informed, no refund was done. thank you

[Vincent · Accepted solution]

Hi @Gabijus,

I am really sorry that you're struggling with the delivery/processing of your order. In this case you have to contact my colleagues from 'Order Status'. They can dive into it and will help you. You can reach them via different ways, like phone, chat or visit our stores.