No Network in 1086VM postcode (Steigereiland / Ijburg)

[Rehan Ahmed]

We recently moved in our new built house on smalschipstraat situated on Steigereiland in Amsterdam and there are no signals whatsoever of vodafone in or beside the house. If I really walk a bit further into open grounds I get edge signals but not 3g / 4g. I have already created a ticket but nothing happens. The whole neighborhood suffers bad signals. I use 2 vodafone sims at one (1 personal and 1 business number) but arent useable in the house.
Can someone please help with their experiences. Should I buy a femtocel (SignalPlus) will it help?

[Louis]

Hi Rehan Ahmed

Welcome to our community. On this moment there is a disturbance near your postal code. That is why you experience a bad signal.
On behalf of VodafoneZiggo my apologies!

It is not possible to use a Femtocel anymore.

[Rehan Ahmed]

Steven wrote:
Hi Rehan Ahmed

Welcome to our community. On this moment there is a disturbance near your postal code. That is why you experience a bad signal.
On behalf of VodafoneZiggo my apologies!

It is not possible to use a Femtocel anymore.

Hi Steven,
Do you know when will it be fixed? If its not going to be fixed I may unfortunately have to look into alternative options. Have been with Vodafone for 5 years or so. Would be a shame 😞

[Louis]

On this moment there is no solution yet. It should be fixed in 5 work days.

[Rehan Ahmed]

Hi Steven,

I just read other posts from Ijburg and they have the same issue since last year or so. Your coverage map on the website (Which is a huge lie btw) shows 4G+ coverage and I dont even get 1 single bar of network. If it wasnt fixed in a whole year and community managers and CS team lied to the users and to new ones as the map shows full coverage I dont think it will be fixed in 5 work days.
Will start looking for a new provider unfortunately as I bought a house so I have to spend my life here and I can;t deal with no coverage whatsoever.

[Louis]

On this moment there is a disturbance going on at Steigerland.
It should be fixed within 5 work days. If the coverage doesn't improve you can start a case through https://www.vodafone.nl/support/internet-en-dekking/ik-kan-niet-bellen-of-internetten.shtml

[Sharon]

Can you give us an update regarding the disturbance at Steigerland Rehan Ahmed ? Did the coverage improve since your last post?

[Rehan Ahmed]

Sharon It did not. I still have vodafone but I unfortunately cant use it in the house or around it. I have to keep it as the number is issued by my company. On my private vodafone number I got a message that the issue of network / signals can't be resolved so they want to give me 1gb data for free which in no way compensates for the trouble and is also useless as I have wifi at home and unlimited internet outside (through my vodafone business number) when I am not near the area.

So short answer, nope. Still little to no signals.

[Sharon]

I'm sorry to hear. Then I advice you to follow the steps on this page: https://www.vodafone.nl/support/internet-en-dekking/ik-kan-niet-bellen-of-internetten.shtml. At the end there's an option to send our technical department a notification about your issue. They are going to research your case and give you a personalised answer or solution, Rehan Ahmed

[Rehan Ahmed]

Sharon I did that already multiple times. It registers a case but nothing happens. Just got a text that it cant be solved and I can 1gb of free data.

Loop continues. No Solution from Vodafone

[Louis]

I Just checked our network and see that the disturbance is not resolved yet. That is why you still experience that the network is down.

[Rehan Ahmed]

Steven if you check the forums, there are people here complaining about the same issue since more than 2 years and no resolution yet. Can't believe that such a densely populated and popular area of Amsterdam with 30000+ residents is being neglected by Vodafone.
Note: According to HBR, biggest reason for people to switch provider is not costs but network coverage.

Not sure how seriously its taken at Vodafone NL.

[Louis]

There are 2 issues, the first one is a disturbance and the second one is the network less than in big cities. We know that.
For the disturbance I can create a case for you for our technical department.
Can you send me your mobile number through a DM?

[Louis]

I have created to cases for our technical department regarding the disturbance.