Lost money

[Vladimir]

Hello. 15.06.18 I topped up my account for 20€. But nothing changed. When I called to support, support manager suggest to wait 5 days, but nothing.
I contact with my bank. Money remittance was done. On my bank account I have minus 20€.
At present moment I’m out of the Netherlands and have no chance call again to support.
Please clarify and answer on my email.
Thanks in advance.
Best regards
Vladimir

[Energieboy]

Hoi Vladimir
The best, in your case, is to contact Vodafone via Twitter and/or Facebook. There you can explain your situation and then they can respond to it more easily. Here on the community this is not possible because this is a customers helps customers community.

Have a great time and aks it that way, you will see it will help.

[Louis]

Hi Vladimir

Have you already had contact with my colleagues about this?
and has it already been resolved?

[Louis]

Because there was no reply and this this topic will be closed.