Lost internet on phone

[doubtrevan]

Hello, last night I connected the Internet on my phone to my laptop as usual, and my Internet disappeared completely, it says that there is 5G, but in fact there is no Internet.
Until yesterday everything was fine and I could use the phone as an accurate access, but now it completely does not work.
How can I solve this problem? I couldn't find any Vodafone support number or chat

[Cecilia]

Hi @doubtrevan, welcome

I'm sorry to read that you didn't have internet acces on your laptop with your mobile hotspot. I see you alreay had contact with one of my colleagues. Can you please let me know if your phone has mobile data again? 

[doubtrevan]

Hello, I checked today, the Internet is working, but the speed has decreased a little.

[Vincent]

Nice that you are up and running again, but a pity that you don't get the speed that you're used to. Does this occur on one or multiple/all locations? Could you switch both devices to airplane mode? After 30 seconds you can switch off airplane mode. You can also turn off both devices. Your cellphone will make a new connection with our network. 

If you're still struggling with the speed, please turn off the Hotspot and check the speed on your cellphone.

[Judith]

Hi @doubtrevan  it's been a while since we were in touch about internet speed and Vincent gave you another advice. I'm curious if the problem has been solved by now or if we can help you further on the Vodafone Community.