Change my phone

[Marcelo]

Hi,

I have a plan red (30.00 per month), I want change phone device.
What do I need to do?
Thanks,

[Energieboy]

Hi @Marcelo 
You have taken a device with your subscription and you do not want it?

Do you cancel the order? Call Vodafone, 0800-0560, before your package is on its way to cancel. Vodafone will then refund the purchase amount to your account within 5 working days.

If the package has already been shipped, you can no longer cancel. Do not accept the order upon delivery. Then you can order again. See webpage for more info: https://www.vodafone.nl/support/bestelling-en-nummerbehoud/bestelling.shtml#annuleren

[Lycke]

Hey @Marcelo . Welcome. 

Its not entirely clear what it is that you want. Can you give us some more info?  

[Marcelo]

I have a signature, no device. My intention is to get a 5G phone.
Currently the phone I have was already mine before I got the Vodafone plan

[Lycke · Accepted solution]

Allright. So your current subscription is a sim-only subscription? 

How old/new is your current subscription? I think Vodafone Next is what you're looking for! 

[Marcelo]

My plan is the red together 2 jaar.