Hello
AE Koch Welcome to the customers helps Vodafone's community.
Unfortunately we can not help you through the Community because of privacy. That is why I would like to advise you to contact Vodafone by calling 1201 (via your mobile) and if this is not possible then call 0800-0094 (Mon to Fri 08.00 - 20.00 hours) - Sat 08.00 - 18.00 hours ).
For more information you can also look at this page (sorry, this is in Dutch):
https://www.vodafone.nl/support/abonnement-en-rekening/rekening-niet-betaald.shtml