I moved out of the Netherlands (outside EU) on 30 Sep 2020 and have notified Vodafone 2 times by -mail and once by written letter and sent it by regular post. All confirmations of receipt are attached (with the date).
I have not used my phone after 30 Sep. Therefore, I will not pay other than the €10.47 which are over consumption costs till Sep 30th.
I have visited your branches several times to do this and called many times, with no clear response. You can check your history of ‘recorded calls’ for this as well. If needed I can send you proof from the Gemeente that I left the country!
I have no idea why you did not cut the line till now.!
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