YOU credit gone

[LeslieLu]

Hi, I use the YOU 2+2 GB bundle, and top up for €20 at 2/21 12:29a.m. to renew the data, and then went on a trip to Spain.
Later, at 2/21 12:17p.m. (which I just arrived the place for roughly an hour), I received the message that my credit is zero left, all gone. But I haven’t start to use a lot of internet yet.
I thought the YOU bundle can be used in the EU, as I just went to Belgium, and it worked really well. Hope someone can help me out!! Traveling with no internet is quite inconvenient.

[Energieboy · Accepted solution]

Hi LeslieLu
Welcome to the customers helps Vodafone's community.

Is it possible that when you arrived in Spain that your phone was making contact with everything? If you do not have an Internet bundle, because I can not see what kind of bundle you have, then you're so through your money. You say you use 2GB + 2GB but that is not visible to me. You could take a look in your My Vodafone to see what this money has all gone for.

If you do not succeed, you can contact Vodafone customer service or send a private message via Facebook or Twitter or chat with Vodafone. These people can possibly help you. They can not tell you what the money went to because this is allowed according to the privacy legislation. They can only see that you have consumed it and how much, but not what.

[Louis]

Did you contact my colleagues LeslieLu ?

[Louis]

Topic closed.