Rotterdam, 19th of May 2014
Pierre- Emmanuel Lemesle, client phone number : 0621144870
Ewa Perzyk,, client phone number : 0630931501
Dear Vodafone Customer Service team,
The 2nd fo May 2014, my wife Ewa Perzyk contacted you by calling 1201 and informed you that we will move in France at last the 25th of May 2014. Therefore we requested you to end both our contract by this date.
As we are moving in France we are not going to use our Vodafone subscription anymore after the 25th of May 2014. Therefore we asked you to propose us a financial solution regarding the last months of contract between our date of leaving and the official end contract date ?
We already asked two times about this, and you replied to us that you are going to help us on that matter. But after calling two times the Vodafone Customer Service, you send to us two times the form for ending our contract which are already ended. We can see that there is no support on that matter.
We are aware that we can close our bank account and therefore Vodafone won’t be able to withdraw the monthly payment. Then we will be filed as a bad payer in your system and if we come back to The Netherlands we won’t be able to get any new contract.
We don’t want to do that ! We want to find a solution with the Customer Service.
But till now, the Vodafone Customer Service did not provide any Customer Service regarding our situation. This is NOT ACCEPTABLE !
Therefore if before the 25th of May 2014, the Vodafone Customer Service is not able to propose something in order to solve this situation, we will be forced by Vodafone to close our bank account.
Again we don’t want to do this but because our your no support, we will have to do it.
I am sending this email to the Vodafone Customer Service and therefore we have a proof of what we are asking you in your system and you will have to keep track of it and solve it.
I am looking forward to hear from the Vodafone Customer Service.
Best regards,
Pierre-Emmanuel Lemesle
