Unlink My Vodafone from Mijn Ziggo

[ron adams]

i want to unlink my prepaid vodafone account from ziggo as i now have a monthy deal also with vodafone.

[Vincent · Accepted solution]

Hi @ron adams, welcome to our Community!

Thanks for sharing your question. As I can see right now your Vodafone Prepaid has not been linked to the Ziggo subscription. So far so good. Please provide me more details it everything else is going on what needs some attention. Thanks in advance.

[ron adams]

hi, i had a vodafone prepaid phone which was linked to my ziggo account. i then ungraded my prepaid phone to a vodafone monthly contract and i got given a new klantr number. the link between ziggo and vodafone seems to still be using the old klantr number. is is safe to put klantr numbers on here or can i send you the details directly? thanks

[ron adams]

when i try to connect to my ziggo when logged in from the vodafone monthy account i get the message below. the only way the link to my ziggo works is when i log in with my old vodafone prepaid account (which should have been cancelled when vodafone upgraded me to monthly and gave me a new klantr number).

We kunnen op dit moment jouw gegevens niet ophalen. Probeer het later nog een keer.

[Cecilia · Accepted solution]

Hi @ron adams, welcome here!

With your new subscription you are using a new customer number. Your current e-mailadres (gmail) is in use with your Mijn Ziggo account and is also merged with your former Vodafone subscription. I just removed your former My Vodafone account. 

For your new subscription your already registered for My Vodafone with another e-mailadress (sky.com). Because I have deleted the former My Vodafone account, it is now possible to merge the accounts. When you login your account you get this option:

After merging you can login with your My Vodafone credentials in My Vodafone and Mijn Ziggo.