Top-up goes wrong, what happend?

[Viacheslav]

Hello. I replenished my account, money was debited from the card, but it was not received. My number is *moderator edit: mobile number deleted*

[Energieboy · Accepted solution]

Hello Viacheslav ,
Welcome to the customers helpt customers Community from Vodafone.

It is not possible to help you as a customer. That is why I ask you to contact Vodafone's customer service by telephone (Call 1200 option 9 or 0800-0094 option 6). It it does not work than you van also send them a message via Twitter and/or Facebook . There are people who can help you with this question.