Tegoed showing "Er is iets misgegaan"

[DaveS69]

last couple of days my Tegoed is showing "Er is iets misgegaan" AND my 3G/4G is not working.
How to validate check if ive exceed my bundle when Tegoed is not working?

[Luigi78]

Ik maak vandaag het zelfde mee. Geen internet en ik kan mijn tegoed niet inzien.

[Louis]

Are you getting this error in the app or through the website DaveS69 and Luigi78?

[DaveS69]

I’m getting this error on both the website and in the app.

[Sharon]

Are these errors still visible in the app and website? Please delete and install the My Vodafone app again. Do you still get the same error? For the website: please delete your cookies and try another browser. If you experience the same issues, contact our Customer Service. My colleagues are happy to take a look at your case.

[DaveS69]

Reinstalled the app a couple of times, same results,
contacted support today and they indicated a ‘technical problem’ and have to wait for technical support to try and resolve.... more to come

[Energieboy]

That is not fine, you have to wait 😞
But thank you for your message!

[Louis]

Did the technical department resolve the issue DaveS69?

[DaveS69]

no, not resolved yet..... really rather frustrating.

[Louis]

I can imagine it is frustrating DaveS69
Did my colleagues made a case for the technical department?

[DaveS69]

i hope so. I was chatting with a guy named "Keanu" , and he said there is some technical issues with number 06XXXXXXX, That's the reason why you don't have an internet connection at this moment. I have send an research request to our technical department. and they can take 5 business days to respond., unfortunately did not get a tracking number.
That was on Monday 8th April at 13:06.

[Louis · Accepted solution]

If you login through the website and you go to service, do you see the request Luigi78 ?
If I read your message, he made a case for our technical department.In this case we only can wait until it is resolved.

[Louis]

Topic closed, it is a technical issue. Only the technical department can resolve this.