Prepaid - top up not added to balance

[MaginesPL]

Hello. I topped up my account once for 10 € and 5 €. The second transaction didn't go through, but it took money from my bank account.

[Energieboy]

Hello @MaginesPL 
Please call the costumer service from Vodafone and they will help you and see what is the problem. 

[Cecilia · Accepted solution]

Hi @MaginesPL, welcome here

I would love to help you with this. When I check your account I see 2 succesfull top ups of € 10,- on Saturday. The total top up ammount have been added to your balance and after that a prepaid bundle is been activated. If there's still something wrong, please let me know.