PDP Authentication Failure

[Maya-A]

Hello, excuse me, for few days already my phone is not able to get online due to the PDP Authentication Failure (as it is written). I tried to reload it and reset network settings. Nothing. Can you suggest smth? I'm in roaming now...

[Anonymous]

Hi

Pdp means that the settings aren't correct.
You can check this under mobile network. Eu internet has to be turned off, data roaming on and if you click on data network you have to fill in an apn: live.vodafone.com or office.vodafone.nl
Username is vodafone and password is vodafone.

[NetwerkFreak · Accepted solution]

Beste,

Please try the following:
1. Reboot your phone.

2a. Android :
go to Settings/ More / Cellular Networks settings / Access Points Names

And create a new one with the following settins:

APN:
* private users: live.vodafone.com staan.
* business users office.vodafone.nl staan.
Username: [Blank field]
Password: [Blank field]
MMSC: http://mmsc.mms.vodafone.nl
MMS proxy: 192.168.251.150
MMS poort: 8799
Mobiele landcode: 204
Mobiele netwerkcode: 04
Verificatietype: PAP

2b. Iphone :
Go to home page and tap Settings.
Scroll down and tap General.
Tap Cellular.
Tap Cellular Data Network. Make sure 'Cellular Data' is ON.
Under Cellular Data, tap the APN field and type in the APN parameters as above

[Maya-A]

Many thanks for your support! Did all you said, started working ALL fine online except Whatsapp (this one presumes there is no connection and waits for wifi). Should i re-install it? Warm regards, May

[NetwerkFreak]

Maya-A

Therefore we are here 🙂 now lets try to fix that whatsapp

Go to home page and tap Settings.
Scroll down and tap General.
Tap Cellular.
Below "use cellular data for" is whatsapp checked green?

Sometimea it works to go to put your iphone in flight mode. Wait a minute. Turn flight mode back off. And afterwards open whatsapp.

[Anonymous]

If the tip from doesn't work, you can always reinstall whatsapp. Buy before you do that, don't forget to make a backup from the conversations. You can do this to go to whatsapp, settings, chat settings and then chat backup.

[Maya-A]

Hey guys! I tried to re-install it but it did not help so Mobile data for whatsapp was not checked green as NetwerkFreak assumed. Now it works smoothly! Many thanks, wishing you a nice day!

[Anonymous]

Thnx
Enjoy your day

[NetwerkFreak]

Thanks Maya-A for the feedback

Your welcome

[Sophie63]

Hello
i have the same problem but i have tried resetting it and also putting in the new ap but it still makes the error... What shall i do?
sophie

[Mel]

Hi Sophie63, I advice you to contact our customer department. So they can look into it for you.

[jmrven]

Hello I have the same problem. I need help.

[Serkan B]

Hi did you already contact our customer support? They can help you with this.

[marneschu]

Hi NetwerkFreak, how can I apply your procedure to an iPhone 6s?
I am getting the same "PDP authentication failure", but only when I am abroad - roaming is on and 4G enabled for data and voice.

[NetwerkFreak]

marneschu

Yes ofcourse you can:

Step 1 / Stap 1:
English: Go to home page and tap Settings.
Dutch: Ga naar je home pagine en druk op Instellingen

Step 2 / Stap 2:
English: Tap Cellular.
Dutch: Druk op Mobiel Netwerk

Step 3 / Stap 3:
English: Make sure 'Cellular Data' is ON.
Dutch: Zorg er voor dat Mobiele Data AAN staat.

Step 4 / Stap 4:
English: Press Cellular Data options
Dutch: Druk op Opties Mobiele data

Step 5 / Stap 5:
English: Select Cellular data Network
Dutch: Druk op Mobieledatanetwerk

Step 6 / Stap 6:
English: Insert the correcy APN settings here
Dutch: Viel hier de correcte APN gegevens in