Order stuck at "We need more information" state

[kaerber]

Hi, I've made an order #451070801 a week ago. Since then it is stuck in the "We hebben meer gegevens nodig. In je inbox vind je een e-mail met meer informatie" state. But I didn't receive any emails requesting additional information. I can't start the chat from the link in the order email, and support bot is not helpful at all.

[Energieboy]

Hi @kaerber 

Oh dear, something isn't right there. Strange that you have not received an email and even stranger is that the link in the order email does not work. You can also ask your question via the normal chat link (ask the chatbot directly for an employee), see this. Or you can call 0800-0560. The customer service will be happy to assist you and assist you further.

If that doesn't work, walk past a Vodafone store.

[kaerber]

I've just had a chat with the customer representative, well, it was quite bad. After waiting for 20 minutes to get transferred to order status chat, I got asked questions and then the chat ended instantly, without me having a chance to answer them.

This questions were asked when I made an order, but sure, no problem, I can answer them again, only how, if the chat is ended, and does not allow me to continue?