Order pending an unfortunate experience

[andreicontan]

On Saturday I made an online order for new phone, new subscription. 4 days later, the order is still pending, money taken. Call Service is crappy, since there's an international phone number which goes to a reception desk, from where you are connected to Orders department which puts you through a Dutch speaking robot. Since I'm no Dutch speaker, I cannot proceed with the call.

IN Vodafone store they can only cancel current order and lose the offer that I initially chose.

Any suggestions on how I can improve the situation?

Conclusion: no money, no phone, no subscription....unfortunate experience to be an expat in NL

[Sharon]

Hi andreicontan,

I understand this is not an ideal situation. I'm sorry for the inconvenience. The past few days there have been problems with our online ordering system. Please send us a message via Facebook or Twitter, so we can check the status for you. Via the Community this is unfortunately not possible.

[Sharon]

Did you contact us andreicontan?

[Serkan B]

Topic closed.