My Vodafone: I cannot log in at all on phone or computer

[CLHarper]

Hi Vodafone team,

When I try to log into My Vodafone I click on "Naar My Vodafone", it doesn't let me go there, and the browser says https://www.vodafone.nl/account/overzicht?messages=ONLINE_ACCOUNT_HAS_NO_CONTACTS and it kicks me back to this screen.

Tried on my phone as well on the app, and it says "you have been automatically logged out. Please log in again."

It's driving me mental as I'm trying to set up a Ziggo internet connection. 

Can you please help?

Chris

[Energieboy]

Did you try a other browser?

[Shane]

Hey @CLHarper, welcome to the Community!

That sounds very frustrating indeed. Let's find a way to get you back inside your Vodafone account. 🙂

I see that the last login was yesterday. This tells me you are using the right combination of login-data. Did another browser work? Also please try cleaning your browser cache + cookies and  try reinstalling the Vodafone & Ziggo app. If all of the above fails, I have the option to delete your My Vodafone account so that you can try registering again. If this is the case, let me know with a screenshot or picture of the error message you're receiving.

 Please leave out any personal details like your customer ID, e-mail address, passwords and phone number.