I started my Ziggo+Vodafone(sim only) subscription last September via your website. During signing up, I clearly checked that it said "Connection costs€25.00, Your discount€-25.00, One-time€0.00".
But the invoice that I got last October charged me 25 euros for 'one-time cost'. I asked about this problem to this Community (13-10-2022 12:52pm), and got an answer from a staff named Cecilia that she apologized for the issue and had created a reimbursement. She wrote that the amount would be settled with the next invoice. However, the invoice that I received for November doesn't show any reimbursement or discount. Please process the reimbursement properly. Thank you.
Hi @bineyjel, goodmorning!
I remember our conversation about this matter! I'm so sorry that the reimbursement isn't settled on your new invoice. The credit is still pending in our system. I checked if we could fix this immediately, but unfortunately we need to wait till the invoice of December. Is the credit still not settled on the invoice of December then we need to create a ticket for this issue. We keep in touch and I will also check the invoice of December when this one is created.