Tegoed problem

[jnyall]

Sorry for writing in English, as I come from abroad I am still learning.

I have added 10 Euro to my pre-paid Vodafone sim, but it has been over 12 hours since then.

The credit has been discounted on my bank account but not yet credited to my Vodafone account.

How should I proceed ?

Dank u wel !!

[Anonymous · Accepted solution]

Hey jnyall,

If it doesn't show on your account I would contact customer services. They can help you further with it.
They are open today till 20:00 hours. After that they will be closed till Friday morning because tomorrow is a Holliday.

Kind regards

Stevied86

[jnyall]

Dank u wel !

I will contact them by phone. Do you know if they have an email address for support ?

[Nadia]

@jnyall you can find al the ways to contact us on http://voda.fo/ne/4hqzf. Email is not one of the options unfortunately.