Order 519267391

[Roman]

On 27th of February i have made an order for the phone and number subscription and had an arrangement with the delivery company to deliver the bundle. When the delivery person were arrived few days later, he was completely rude and talking unprofessionally, trying to enter my house as well for the reasons i didn’t understood. His behavior, made me responding him accordingly, which were a bit of surprise to him and he went away. His supervisor called me and I have explained the situation to her, and she said that my order will be returned back to Vodafone.
So, now I didn’t received my phone, I didn’t received my number, but surprisingly I have received an invoice asking me to pay 63,69 Euros, and my question to Vodafone - why and for what do i have to pay? Do I have to pay 63.69 Euros for the unprofessional behavior of the Delivery Service company driver or for the email exchanges, or for the subscription and phone that I never had?

I have called Vodafone customer support and they couldn’t help me, because I couldn’t be identified and been asked to visit the Vodafone shop. Now, do I have to get a permission from my work, loose a working hours and not get paid for that, to visit a Vodafone shop to ask why do I have to pay for something that I never had in my hands?

Is it a joke or this is a way that everyone being treated here?

[Krista]

Good morning @Roman 

What a strange situation! This is obviously not how you should be treated. What was the reason that the delivery person indicated that he wanted to enter? Do you have the order number for me? Then I try to find out where the bill comes from.

[Roman]

Hi Krista,

the order number 519267391 and the bill number 320058655657. The resons that the driver been giving that he had to fill a paperworks, make a scan and get me paid, so he needed a table. But this reason were not the hard reason for me why I had to let him to my private property.

[Krista]

Thank you for your explanation @Roman. I understand you. I see that the order has been cancelled. The invoice for the month of March was already ready before the cancellation was implemented. This means that you will receive the paid subscription costs back from us within 4 weeks. My apologies that things happened this way with the delivery person.

[Roman]

Thanks a lot for your feedback Krista. I just simply reject the direct debit. In case if I will recieve a reminder, as I would assume that it is an aoutomated system, I will have to come back here again and ask support team to manualy cancel the bill.