Welcome to Vodafone's customers help customer community.
It is certainly possible to have it disconnected again. I can't do this for you, because I don't work for Vodafone. But luckily @Steven is there, he works at Vodafone and you can send @Steven a private message via here! On that page, at the top left, you can click on a new message (that's the red square with the pencil in it). Then you add him as a recipient and you can write your message, including message subject. He therefore works at Vodafone and can help you further if he has received the information below!
In the message you may state the following information for verification:
- First and last name
- Address and zip code
- Date of birth and mobile number
- Last 4 digits of your bank account number
- Email address with which an account was created
This data is private and is therefore privately sent to Steven, no one else sees this data. But then send it to him privately via this link! He will message you as soon as he has corrected this. Please note, he is not present during the weekend, from Monday he will help you! Have a nice weekend in advance.