Outstanding invoices and transfer to debt collection agency

[Athiz]

Hello everyone, I have question about outstanding invoices . So... I have 2 invoices that's I didn't paid because of financial problems , I had already installments plan but didn't kept date because didn't had money , and I can't do installments for this invoices . My question is how much time I have to pay it until it will.be transfer to debt collection agency , and also when they will block services ,  IMEI of phone also will be blocked or just simcard will be blocked ? And if I'll not manage to pay on time   all invoices and device price will be transfer to debt agency it means device will be not blocked because I'll have to pay amount of device price yes ?

[Jamyla]

Goodmorning @Athiz 

Thank you for reaching out to us regarding your debt en payments. 

I really want to check if there is anything still possible to arrange or If I can tell you more about the current situation.

Can you apply your 06-number to your profile settings? In that case i'm able to find it out for you.

[Athiz]

I did it . I putted my phone number in settings : private number 

[Athiz]

@Jamyla 

[Jamyla]

Thank you for reaching out. There is no option anymore for a pay agreement due to earlier agreements you didn't keep.

So for now the open invoice need to be paid before the 9th to prevent a complete disconnect. A disconnect is for incoming and outgoing calls/data. @Athiz 

[Athiz]

Understand, so what's next because my salary is around 15 and I'm not able to pay bills until 9 of ...

[Athiz]

@Jamyla 

[Roland]

Hi @Athiz, 

Unfortunately, there is not much more we can do for you in this case. Unfortunately, previous agreements have not been fulfilled, leaving you without services. Once you have paid, let us know and we can see what we can do for you.