Vodafone can't create my invoice and I wait for 43 days now

[emrebayro]

Because of the Vodafone system, Vodafone cant create my invoice for an Iphone that I bought on July 2024. I asked the invoice to get the btw back from the tax authorities and put it in my booking system but I wait for 43 days for my invoice to be created. I dont know how to complain or how to solve my issue. does anybody had the same issue or am I the only one?

[Marco]

Good afternoon @emrebayro, welcome at the Vodafone Community! 🙂

I checked your order(s) from July, but I see that this order has been cancelled. Could you please provide the order number? I may have the wrong data in front of me.

[emrebayro]

Hi Marco,

Referentienummer14843713

this is the referance number. it is for my ZZP.

[Marco]

Unfortunately I can't find that number. Is it a business order? @emrebayro

[emrebayro]

yes it is for my ZZP.

[Marco]

To contact Vodafone Business, you can start a live chat here. @emrebayro 

Unfortunately, I do not have access to business orders.

My apologies for the inconvenience.

[emrebayro]

so, is this vodafone community only for retail customer?

[Marco]

It is a customer helps customer community. Of course, everyone can provide you with information here.

As moderators, we can point you in the right direction, but if you really need something from Vodafone Business, it is best to start a chat or call 0800-0620.

[emrebayro]

they are not able to solve a simple issue for 43 days. I lost my hope from their side. thank you anyway.