I am very disappointed with Vodafone.
I have spent trying to fix this mistake (from Vodafone) more than 12h in total (with calls, and chats)!
First, my phone stopped working so I ordered a new phone and a new subscription with Vodafone. Two days later, the phone was being delivered to my house. I gave my partner's ID number and information, and he was working from home that day to receive the package. When the package arrived, they said they could not give the phone to him, since his ID was not Dutch, despite him being from EU. This is ridiculous and discriminative, since everyone in EU is no obliged to have a passport. Despite that, since he had a passport with him, he showed it to the delivery person, who still refused to give him the phone and SIM card.
After that, I called and complained. Also, I asked for a new delivery, this time with the passport number. Vodafone employees told me this was not possible and that I had to wait two weeks for the other order to be canceled, even though none of the mistakes made were my fault. Also, I said I would be willing to go to a store and get a phone in person and the employee told me this was not possible.
Afterward, I finally was able to (after 7/8 calls) make a new delivery (3-4 days after the first one).
For this second delivery, I didn't get any confirmation email, so I send chats and called the costumer service around 4 times for the next two days, and the employees were always saying that I had to wait and that everything was good with the order, I just had to wait. All this time, without a phone, All the calls I was able to make were with my partners' phone when he arrived home after work.
Finally, 5 days later, I got an email saying my order (the second one) was canceled, without providing any explanation of why this was the case.
Until today (more than 2 weeks after the first order), I have not received any phone, nor any apologies, nor any type of help.
I am extremely disappointed with Vodafone's services.
