Unable to receive SMS

[sofiaflores]

Hello,

Suddently, I stopped being able to receive SMS. I have inclusively made a factory reset on my phone thinking it could solve the problem. I am able to send SMS, though.

Could you please help me out?

Thank you.

[Louis]

Hello @sofiaflores 

That doesn't sound very good!

You indicate that you can no longer receive an SMS. 
Can you still send an SMS?
Can you make or receive calls?
What kind of device do you have and which SMS center number have you set?

[sofiaflores]

Hi @Steven Vodafone,

Yes, I’m able to send SMS. I tried to send it to a friend and it worked, although he replied and I can’t receive his. 

I can also confirm that I’m able to make and receive calls.

I have a Google Pixel 4 with Android 11.

I’m not sure how to check the SMS center number?

Thanks,

Sofia

[Louis · Accepted solution]

@sofiaflores 
You can find the SMS central number by going to SMS. Then click on the settings - settings - advanced - SMS center number.
The SMS center number is +316540881000