Vodafone claims they can wait as long as it takes for a part to arrive to fix a phone under insurance. Is this fair? I have been waiting 22 days now and they won't tell me when I can have my phone back. Opgelost

I gave Vodafone my cracked screen under insurance, tehy suggested 10 day turnaround. Its been 22 days and they haven’t specified when I will get the fixed or replacement phone back. I asked and Vodafo...