When do I receive my order?

[Ania]

Good day. I ordered the phone on September 23. When will the phone arrive? 

[Carlien]

Hello! @Ania 

I did check your order right away and I saw that you've only ordered a new Sim Only. There is no phone in the order. You can check it by yourself by opening the confirmation you've received by mail. 

I can't cancel the order for you anymore but you can call this department: 0800-0560. Maybe they can change it for you! 

If not, there is still a possibility to get a new phone with your current subscription by using Vodafone Next:  Vodafone NEXT: wissel gemakkelijk van telefoon | Vodafone

It is in Dutch but you can call us and arrange it over there! 🙂 

Goodluck! 

[Ania]

Hello, but I have documents contract for a phone and I should get it. So if I have to pay the installment every month why don't I have a phone.

[Carlien]

Ooooh sorry! You're right. You've ordered a iPhone 15! Don't know what happened but I didn't see that earlier. 

If the order has been placed, it will be delivered within a view days. So please keep an eye on your e-mail. You will get a mail about this when the phone is on it's way! @Ania 

[Ania]

Witam. Dalej nie mam informacji co z moim telefonem. Chcę wiedzieć kiedy będę go miała. Anna

[Ryan]

Sorry @Ania Can you translate it to English? Thanks!

[Ania]

I still don't know what's going on with my phone. When will I get it? It's not nice that I have a problem at the very beginning of our cooperation. 

[Ryan]

The phone you orderd has a longer delivery time @Ania . As soon as this is back in stock, confirmation for delivery will follow. Sorry that it takes a bit longer, it is a popular device!

[Ania]

So please send me a correction to the phone contract because I don't want to pay for something I don't have. I'll start paying off the phone when I have it. The second option is to cancel the subscription 

[Roland]

Hi @Ania, 

I understand your point very well, but it is a matter of days. The subscription and the device remain the same term. Delivery will certainly take place, it has just been slightly delayed. It will work out in the end, I promise.

[Ania]

Hello. I understand everything, but why was there no information when ordering the phone that the product was unavailable. Why is there no information on my profile, there is no information about the phone.

[Jamyla]

We don't have the information allways up front @Ania even though I understand your dissapointment. 

For more information about the delivery time you can contact my colleagues of 'Order status' at 0800-0560.