1
Vraag
2
Reacties
Shuqi Wang

Ontdekker
  • 6Posts
  • 0Oplossingen
  • 3Likes

Prepaid: How to stop automatically (monthly) bundle renew

Hi, I sent "STOP2GB" to 4000, but it says "Your request cannot be processed as your command is not recognised. Please check your command and try again." How can I stop the automatically bundle renew?

Oplossing

Geaccepteerde oplossingen
Cecilia
Community Moderator
Community Moderator
  • 3561Posts
  • 1083Oplossingen
  • 1172Likes

Hi @Shuqi Wang 

You can stop this bundle renew by text or My Vodafone. You can text: STOP 2GB MAAND to 4000. You can also stop the bundle in your My Vodafone account. Can you let me know if it worked out? 🙂

Bekijk in context

4 Reacties 4
Cecilia
Community Moderator
Community Moderator
  • 3561Posts
  • 1083Oplossingen
  • 1172Likes

Hi @Shuqi Wang 

You can stop this bundle renew by text or My Vodafone. You can text: STOP 2GB MAAND to 4000. You can also stop the bundle in your My Vodafone account. Can you let me know if it worked out? 🙂

Shuqi Wang
topicstarter
Ontdekker
  • 6Posts
  • 0Oplossingen
  • 3Likes

Yes, it works. Thank you!

udugesachini

Ontdekker
  • 1Posts
  • 0Oplossingen
  • 0Likes

I tried with the same sentence "STOP 10GB MONTH" and sent it to 4000. It says I am not registered for 10GB Maandbundle even though I am. I can do any process via desktop "Vodafone account" or text. Please help me out. I want to activate the lower package. My data renewal date was 23rd Sept 2024; the next date is 24th Oct 2024. 

Roland
Community Moderator
Community Moderator
  • 24Posts
  • 3Oplossingen
  • 2Likes


Good afternoon @udugesachini

I understand that you would like to get rid of that bundle. That is no problem, I have now submitted a request not to renew this bundle as of October 23. Check whether this also happens by then. And if you have any questions, feel free to ask them.

E-mail notificaties
Aan Uit

Ontvang een update bij nieuwe reacties in dit topic.

Polls
Wat vind jij het mooiste aan de iPhone 16 serie?

Uitgelicht topic