OneNumber reports 'No 06 number linked

[atma]

I cannot use the cellular line on my Apple Watch, even though the problem is surprisingly simple to fix. All that’s needed is the ability to select the customer number or account/profile you want to activate the cellular line for on your watch. In my case, I have two profiles (inactive: 512542032, active: 512652676), and I simply need to use the active profile to get the cellular line to work. That’s it.

However, when I called the call center, the call was disconnected after a while—accidentally if you believe. I also had a chat with an agent, who suggested I visit a Vodafone shop. Instead, I requested a case number (14804240, no I cannot see a case with such a number) and am now waiting without much hope, while actively looking for alternatives other than Vodafone.

Anyway, because this option is missing, customer support is unable to resolve or properly escalate the issue to their super competent product and development teams—an issue that shouldn’t exist in the first place.

I even tried accessing community forums to report it, but I couldn’t open the URL until now. Ironically, one person at Vodafone has figured out how to solve this exact issue, here in the forums! It might be my only chance that is why I am here!

[Krista]

Hi @atma 
 

Good that you're reaching out about this. You can request a OneNumber under the active customer number. Here’s how you can do that. Am I correct in understanding that this isn’t working?

If this doesn’t work, I see that a case has already been created to resolve this issue. The department responsible will contact you as soon as possible. So, I still need to ask for your patience.

[atma]

I tried again and followed the steps in the link , but still I receive the following message:

"Geen 06-nummer gevonden

Sorry, het lijkt erop dat er geen 06-nummer aan je account is gekoppeld. Als je een Vodafone 06-nummer hebt, voeg deze dan eerst toe aan je My Vodafone account."

[Cecilia · Accepted solution]

Thankyou for your message @atma . This error indicates that you have multiple user profiles in My Vodafone which don't have the correct entitlements for activating OneNumber. I just changed this for you. Now you can order OneNumber. Please restart your phone and Apple Watch before you do a new request for OneNumber.

[atma]

Thank you  @Cecilia !

It worked, I really appreciate your help in resolving the issue.

Best regards!