Prepaid: How to stop automatically (monthly) bundle renew

[Shuqi Wang]

Hi, I sent "STOP2GB" to 4000, but it says "Your request cannot be processed as your command is not recognised. Please check your command and try again." How can I stop the automatically bundle renew?

[Cecilia · Accepted solution]

Hi @Shuqi Wang 

You can stop this bundle renew by text or My Vodafone. You can text: STOP 2GB MAAND to 4000. You can also stop the bundle in your My Vodafone account. Can you let me know if it worked out? 🙂

[Shuqi Wang]

Yes, it works. Thank you!