Order nu de Galaxy S24 bij Vodafone
De modellen op een rij De Samsung Galaxy S24 is verkrijgbaar in drie verschillende modellen, de S24, de S24+ en de S24 Ultra. De Samsung Galaxy S24 en S24+ zijn beschikbaar in het Onyx Zwart, Marmer G...
Hello,
My name is Anastasiia, I have moved to the Netherlands due to the war in Ukraine and registered a subscription Vodafone account. I was said that this was the only way to get e-sim card to my phone. I needed to leave my Ukrainian number on and I didn't have another device to put in a Dutch card. So, in April 2022 I started a 1-year contract (which I was said is a minimum) and paid all the incoming bills. But last week? unfortunately, I had to leave the Netherlands and I don't plan to come back in the nearest future (though it's difficult to plan anything in these times).
I am writing to ask for your help in cancelling my subscription. If this is possible without payment, I will be very thankful to you for the understanding.
Kind regards,
Anastasiia Martynenko
**Mobile number removed by moderator **
Opgelost! Ga naar oplossing.
Hi @Anastasiia,
Welcome to the Vodafone Community.
I'm sorry to read that you had to leave the Netherlands and went back to the Ukraine. I can imagine that you don't know if you are coming back and that it is difficult to plan anything these times. According to your information I see that there is a binding period till 20 April 2023. I would love to help you with cancelling your subscription, however this needs to be done by a special department. At the Community we can't do this for you. I'm sorry.
The best thing to do is to send us an e-mail or to contact us by phone. We have a special number to reach us when you are abroad: +31 6 54 50 01 00. (free for Vodafone numbers).
Hi @Anastasiia,
Welcome to the Vodafone Community.
I'm sorry to read that you had to leave the Netherlands and went back to the Ukraine. I can imagine that you don't know if you are coming back and that it is difficult to plan anything these times. According to your information I see that there is a binding period till 20 April 2023. I would love to help you with cancelling your subscription, however this needs to be done by a special department. At the Community we can't do this for you. I'm sorry.
The best thing to do is to send us an e-mail or to contact us by phone. We have a special number to reach us when you are abroad: +31 6 54 50 01 00. (free for Vodafone numbers).
Thanks for your help Cecilia. I wrote an email.
Kind regards,
Anastasiia
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De modellen op een rij De Samsung Galaxy S24 is verkrijgbaar in drie verschillende modellen, de S24, de S24+ en de S24 Ultra. De Samsung Galaxy S24 en S24+ zijn beschikbaar in het Onyx Zwart, Marmer G...