bfakhriloo

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No 4G connection abroad with new Vodafone prepaid simcard

Hi

 

I bought a pre paid sim card (4GB) in Nederland, inserted the sim card to my iphone while aborad. It was not activating until I top uped 5 euros. 

 

It was activated for a moment and then my balanced got zero without making a call or etc and then I received a message that my balance 0.

 

I have the roaming on and I can see I have 4gb data bundle not used but still when I turn on data, I can not use internet. 

 

I also checked APN settings and it is correct.

 

What else I need to do ?

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bfakhriloo
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Hi

I have contacted your colleagues already and they told me it is not possible to use bundles in prepaid sims outside of Nederlands. 

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Cecilia
Community Moderator
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Hi @bfakhriloo 

I'm sorry to read that you can't use data with your new Vodafone prepaid simcard. Mostly we advise to activate the simcard in the Netherlands instead of abroad. I would love to check a few things for you. Can you please add your mobile phone number in your Community account? 

bfakhriloo
topicstarter
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Hi

I have contacted your colleagues already and they told me it is not possible to use bundles in prepaid sims outside of Nederlands. 

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