manuelribera

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no internet with my data

My internet connection is not working for more than 1 week

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manuelribera
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My internet connection is not working for more than 1 week

Energieboy
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Hi @manuelribera 
Welcome to the customers help customers Community of Vodafone

Have you checked all the settings before? Are your APN data correct? View this topic and it will help you through the APN settings (Note, it is in Dutch and you can forget the foreign part, it is only about the APN settings)

See: https://forum.vodafone.nl/buitenland-6/instellingen-mobiele-data-in-het-buitenland-roaming-299774


Have you ever turned the device off, removed the SIM card, then put the SIM card back in and then turned it on again? Or have you already put your SIM card in the phone with someone else to see if it is your device or your SIM card? You could also put another SIM card in your own phone to see if it works in your own device.

If it does not work at all, visit a Vodafone store. Maybe they can mean something to you. More information and whether the store is open nearby, see here: https://www.vodafone.nl/support/contact/vind-een-winkel.shtml

Cecilia
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Hi @manuelribera. Welcome to the Vodafone Community. 

I'm sorry to read that your mobile data is not working. I see that you've got some great tips from @Energieboy. Are you back online again? Please let us know. 

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