Wrong passport number in Vodafone system

[Milen]

Hi there,

for some reason my passport number in Vodafone system is wrong. It's pop up when I ordered a phone and a new SIM card and the delivery guys said they can't give me the parcel, because in the contract the number is different. Now I am waiting the order to be cancelled and to make a new one, but the question is how this wrong passport number could be changed?
I've been told by Vodafone's customer service that I can scan my passport number with my name and to send it by email to credit assessment and they can make the change. But I am not sure if I wrote down the correct address, because I couldn't find any information about this email address in internet and I don't want to send a copy of my passport here and there 🙂 The email address I have is creditassessment@vodafoneziggo.com. Is that the correct email address? Thanks in advance for your help!

[Energieboy]

Hello Milen
That is a good question and we have to ask Sharon or Serkan if they can help you with that e-mail adres. Have a moment and then someone from Vodafone comes along who can help you with this email address, I hope!

I have never seen this email so I don't know.

[Marc · Accepted solution]

Or @Marc- 😉 creditassessment@vodafoneziggo.com is the correct e-mail address.