Vodafone prepaid credit?

[Joedith]

Hello. This morning I wanted to buy 5 euros for my prepaid but you charged me twice. Despite that now you told me that my credit is 0 but the payment went through

[Energieboy · Accepted solution]

Hello Joedith
Welcome to the customers helps Vodafone's community.

For this question we can not help you on the community. For this you really need to contact vodafone customer service or by starting a chat.

These people can look into the system what is going on and help you further. Good luck and let us know if it succeeded.

[Louis]

Did you contact my colleagues and did they changed it for you Joedith?

[Louis]

No reaction, topic closed.