Muna

Ontdekker
  • 2Posts
  • 0Oplossingen
  • 0Likes

Vodafone doesn't return money for the online purchase for already 6 months!!!

The Vodafone are really scammers! We have returned the phone the next day we purchased it. And every month we call them to ask where is our money return and they promise they do it in 2 weeks and this situation repeats for already 6 months. It’s just unbelievable that such a big company finds it most impossible to pay back the money for the online purchase. 

4 Reacties 4
Energieboy
Super Expert
Super Expert
  • 9792Posts
  • 3081Oplossingen
  • 2206Likes

Hoi@Muna 
 

You know this is helping a customer community? That is why we, as customers, cannot help you with this question.

The best thing to do is to contact Vodafone customer service, by calling, or by starting a chat.

You could also ask your question via Facebook and / or Twitter. If you do not want this, you will have to wait until a Vodafone employee has read your message and he or she will see what is going on with you. These come to the community but there is no time or day for that.

So it depends on how you want to do it and how quickly you want to arrange something.

Muna
topicstarter
Ontdekker
  • 2Posts
  • 0Oplossingen
  • 0Likes

Energieboy wrote:

Hoi@Muna 
 

You know this is helping a customer community? That is why we, as customers, cannot help you with this question.

The best thing to do is to contact Vodafone customer service, by calling, or by starting a chat.

You could also ask your question via Facebook and / or Twitter. If you do not want this, you will have to wait until a Vodafone employee has read your message and he or she will see what is going on with you. These come to the community but there is no time or day for that.

So it depends on how you want to do it and how quickly you want to arrange something.

It was not a question to the community, I know no one can help me over here. It is just  to warn others! 

 

Energieboy
Super Expert
Super Expert
  • 9792Posts
  • 3081Oplossingen
  • 2206Likes

Wherever people work, mistakes can be made. That does not mean that it can happen to everyone. In fact, this is really an insider's thing. I have never read anything like this before, this is really something very extreme.

Steven
Oud Vodafone Moderator
Oud Vodafone Moderator
  • 11416Posts
  • 1736Oplossingen
  • 2154Likes

Because we cannot help through here, the topic is closed.

E-mail notificaties
Aan Uit

Ontvang een update bij nieuwe reacties in dit topic.

Uitgelicht topic

VoLTE Roaming met Vodafone

VoLTE roaming betekent: bellen over 4G in het buitenland. In Nederland is bellen over 4G al in gebruik maar in het buitenland is deze functionaliteit nog niet overal mogelijk. Mobiel internetten doe j...

Geplaatst in Tips van Vodafone