Rikervp

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Problems met Huawei P20 lite en 4g mobile data internet ... anyone ?

Problems met Huawei P20 lite en 4g mobile data internet ... anyone ?

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Steven
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In that case we have to wait untill the investigation by our technical department is finished.
Do you have an ticketnumber? That way I can check what the status is for you @Rikervp 

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SamsungExpert
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Hi @Rikervp ,

 

Are you still experiencing issues with your mobile phone and 4G? If so, try these tips:

 

• Reboot your phone

• Insert your simcard in an other phone

• Remove your simcard from your phone, reboot and insert the simcard

• Do a check if a software update is available

• Check if the APN settings are correct (take a look at Informatie voor Android gebruikers)

 

Last but not least, check the network map. Make sure to check if there isn't any issue in your region.

Steven
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Do you have an update for us @Rikervp?

Rikervp
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yes have tried that a few times. at the store and on the telephone with service dept. seems to be account problem with the phone number itself… have used the sim in a different phone at the store as well and the same problem occurs… they even made a new sim card but the problem still exsists ….

 

Steven
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Did the service department has created an investigation for our technical department? 

Rikervp
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From what I understand… yes they did..
I am wondering if anyone else is also having this problem ?

Steven
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Not as far as I know @Rikervp 
What you always can do: make a back up from the phone. After that you can reset the phone back to factory settings. Did you try this @Rikervp?

Rikervp
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yes I have already done that 2x…

 

Steven
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In that case we have to wait untill the investigation by our technical department is finished.
Do you have an ticketnumber? That way I can check what the status is for you @Rikervp 

Rikervp
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9764401

Rikervp
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the tech dept ,,, is taking thier technical time…

 

Steven
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I just checked the investigation. Unfortunately, the technical department are still checking why you have slow/ no internet @Rikervp 
In this case I can only advise to wait. My apologies for the inconvenience! 

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