Problems met Huawei P20 lite en 4g mobile data internet ... anyone ?

[Rikervp]

Problems met Huawei P20 lite en 4g mobile data internet ... anyone ?

[SamsungExpert]

Hi @Rikervp ,

Are you still experiencing issues with your mobile phone and 4G? If so, try these tips:

• Reboot your phone

• Insert your simcard in an other phone

• Remove your simcard from your phone, reboot and insert the simcard

• Do a check if a software update is available

• Check if the APN settings are correct (take a look at Informatie voor Android gebruikers)

Last but not least, check the network map. Make sure to check if there isn't any issue in your region.

[Louis]

Do you have an update for us @Rikervp?

[Rikervp]

yes have tried that a few times. at the store and on the telephone with service dept. seems to be account problem with the phone number itself… have used the sim in a different phone at the store as well and the same problem occurs… they even made a new sim card but the problem still exsists ….

[Louis]

Did the service department has created an investigation for our technical department? 

[Rikervp]

From what I understand… yes they did..
I am wondering if anyone else is also having this problem ?

[Louis]

Not as far as I know @Rikervp 
What you always can do: make a back up from the phone. After that you can reset the phone back to factory settings. Did you try this @Rikervp?

[Rikervp]

yes I have already done that 2x…

[Louis · Accepted solution]

In that case we have to wait untill the investigation by our technical department is finished.
Do you have an ticketnumber? That way I can check what the status is for you @Rikervp 

[Rikervp]

9764401

[Rikervp]

the tech dept ,,, is taking thier technical time…

[Louis]

I just checked the investigation. Unfortunately, the technical department are still checking why you have slow/ no internet @Rikervp 
In this case I can only advise to wait. My apologies for the inconvenience!