Prepaid Problem

[NikolajV]

Hey Vodaphone

My monthly bundle expired yesterday, and before i could consent to it, it withdrew 1 euro, and eventhough i have 11 euro on my account it won't allow me to top up with the 10 euro bundle (YOU M AAN), i get following message: "Je kunt YOU M bundel helaas niet activered. Je hebt deze diest al geactiveerd" Please help.

Cheers
Niko

[Anonymous]

The massage say it is already activated. If it doesn't work, the best thing you can do is contact the customer service. They can check for you if it is on and if something went wrong

[NikolajV]

Hey Steven

Fun part is, that they insist on me calling them, long story short, i met for the first time a customer service (Per) who showed a arrogant attitude, made me "seek my fortune" in another forum.

Additional issue; if i wait I'll end up paying another day-package... jee

Cheers
Niko

[Anonymous]

You cab also try the chat if you don't want to call.
From here we can't go in the systems. That's why I can't help you with this. If you already paid for the package the customer service can see this.

[NikolajV]

Hey Steven

Thank's for the tip, I'll try the chat instead!

Fijne dag
Niko

[Jackie]

Topic gesloten.