Shuqi Wang

Ontdekker
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Prepaid 2 GB data credit cannot be found

Hi! I activated this prepaid card with 2 GB data, but it shows I only have 10M bundles. How can I get the 2 GB data?

ShuqiWang_0-1692522450395.png

ShuqiWang_1-1692522488490.png

 

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Cecilia
Community Moderator
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Thankyou for adding your personal information @Shuqi Wang. I see that you have bought a 2GB bundle. I just added a 10 GB bundle for free because you didn't get the 2GB bundle automatically. 

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Energieboy
Expert
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Hi @Shuqi Wang 
You have to make one time connection with netwerk from Vodafone. Please call one time to 1200 and hang up. It have to work and when you have still no 2GB, call again to ask to help you. 

Rikst
Community Moderator
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Hi @Shuqi Wang,

Were you abele to get the 2GB data?

Shuqi Wang
topicstarter
Ontdekker
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Hi, I called 1200 but I am still not able to find the 2GB data😣

Cecilia
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Hi @Shuqi Wang, goodmorning!

I'm sorry to read that you still can't use the 2GB data bundle. I would love to check this for you. Can you please add your personal information in your Community profile? 🙂

Energieboy
Expert
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Extra info, here you can find your personal information lines to fill-in. 

Shuqi Wang
topicstarter
Ontdekker
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Hi, I've added my personal information. I bought another 2GB data myself, but I don't have the 2GB bundle from the card.

Cecilia
Community Moderator
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Thankyou for adding your personal information @Shuqi Wang. I see that you have bought a 2GB bundle. I just added a 10 GB bundle for free because you didn't get the 2GB bundle automatically. 

Shuqi Wang
topicstarter
Ontdekker
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That's so nice! Thank you!

daneal.genzebu

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vodafone is goed

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