Overstap abonnement naar prepaid

[ridiculoustiger]

Hello,

I want to switch my abonnement into prepaid. I sent the aanvraag formulier one week ago and today I got an sms saying that my request is not complete. I am currently not in the Netherlands and I can't reach the custom serivce via telephone number provided on the web. Can somebody tell me how I can proceed my request?

Thank you very much.

Tian

[Per]

Hello @ridiculoustiger ,
Sorry to hear that the proces to switch to a prepaid account stopped. To inform you correctly we need information that can not be published on this Forum ( due to privacy reasons). Therefore I advise another channel to contact us. In this case I want to ask you to contact our customer service. They can be reached by phone via +31 6 45 500 100 or by chat via our website.

Hope the issue can be solved soon.
Best regards, Per