Yulia Transtrac

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Our Vodafone Manager does not reply messages and phone calls

Dear Vodafone community,

Can you please advise? Our company is a client of Vodafone and two weeks ago we have ordered two phones that were supposed to be delivered within 1-2 working days. The phones are not delivered yet and our manager is not replying our messages or e-mails. How we can get our phones?

 

Thank you!

Yulia

 

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Steven
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Hi @Yulia Transtrack,

That is strange! On behalf of Vodafone, my apologies for this.
In this case I advice you to call with Status Order (0800-0500). Make sure you have the ordernumbers with you.
Regarding the accountmanager: you can fill in this form https://www.vodafone.nl/support/contact/accountmanager/index.shtml.

Kind regards,
Steven

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Steven
Oud Community Moderator
Oud Community Moderator
  • 11416Posts
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Hi @Yulia Transtrack,

That is strange! On behalf of Vodafone, my apologies for this.
In this case I advice you to call with Status Order (0800-0500). Make sure you have the ordernumbers with you.
Regarding the accountmanager: you can fill in this form https://www.vodafone.nl/support/contact/accountmanager/index.shtml.

Kind regards,
Steven

Yulia Transtrac
topicstarter
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Thank you Steven! I have sent the form and looking forward to the reply.

Kind regards,

Yulia

Steven
Oud Community Moderator
Oud Community Moderator
  • 11416Posts
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 You’re welcome @Yulia Transtrack 

Steven
Oud Community Moderator
Oud Community Moderator
  • 11416Posts
  • 1741Oplossingen
  • 2204Likes

Hi @Yulia Transtrack,

That is strange! On behalf of Vodafone, my apologies for this.
In this case I advice you to call with Status Order (0800-0500). Make sure you have the ordernumbers with you.
Regarding the accountmanager: you can fill in this form https://www.vodafone.nl/support/contact/accountmanager/index.shtml.

Kind regards,
Steven

Yulia Transtrac
topicstarter
Ontdekker
  • 2Posts
  • 0Oplossingen
  • 0Likes

Thank you Steven! I have sent the form and looking forward to the reply.

Kind regards,

Yulia

Steven
Oud Community Moderator
Oud Community Moderator
  • 11416Posts
  • 1741Oplossingen
  • 2204Likes

 You’re welcome @Yulia Transtrack 

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