Hi there im start moving from lycamobile prepaid to Vodafone subscription red together.
I asking for number probability and its accepted on 19 october.
But until 23 october my number is not ported.
After i contact the costumer service they say "the number is possible to ported from 19 october but they forgot to put the date when it will ported" so they put it to ported on 23 october at 12.00.
Finally at 12.00 i got SMS its says "Welkom bij Vodafone. Met dit nummer zit je nu op ons netwerk. Leuk dat je er bent! Met een My Vodafone account heb je inzicht in je tegoed en kun je zelf instellingen wijzigen. Ga aan de slag op www.vodafone.nl/my"
But until now i still not registered on vodafone network and my old sim card is still working.
I contact the costumer service again and they say "Because the SIM card number is not known in our
porting system, the number has also become inactive" and they ask my sim card number (which i can found in the back of simcard).
And then they said they have pushed it through the system and ask me to wait until i dont have signal from my old provider.
But until now there no difference, my new vodafone sim card is not registered at network and its say emergency only.
I hope i can get help in this forum, and sorry for my bad english.
Regards