I have no service

[NatashaAmodio]

Good afternoon, 

I woke up this morning and my sim card has no service outside of Wifi. I logged into my account and saw that my payment didn't go through. I have made the payment, but now it is saying that I still owe money. Is this correct? 

[Cecilia]

Hi @NatashaAmodio, welcome here. 

I see that you already had contact with one of my colleagues and there is no outstanding amount anymore. Is everything working correctly again?