How can I resume my subscription after pausing it?

[pelinsallakci]

I paused my subscription (which started in September) in March. Now I want to resume my subscription and I don't know how to do it. 

[Cecilia]

Hi @pelinsallakci, welcome here. 

Unfortunately you don't filled in any personal information, so I can't check your account. I would recommed you to contact one of my colleagues of Customer Service about this. You can contact them by phone 0800 0094 or chat. They can help you more quickly with this then we can on the Community. 

[pelinsallakci]

Hi,

thanks for your reply. The problem is I cannot contact the customer service. I want to message them but in the website it's always written that "we're in a conversation for a while". My phone number is 06**. And the reference number of my request (request to temporarily suspend subscription) is 13324388. 

**Bericht aangepast door moderator wegens privacy**

[Cecilia · Accepted solution]

Hi @pelinsallakci 
Thankyou for adding this personal information. The Time-Out of your subscription is till 1 September 2024. I understand that you want to change this date and want to use your subscription as soon as possible. This request can be processed by a special department. I just created a case for this request: 14306889. You will get an update within a few days.

[Cecilia]

Hi @pelinsallakci 
I just checked your account again and the case has been processed. Your subscription is been resumed.