Welcome to the Vodafone community. We are sorry to read that you are getting an error message in My Vodafone. Fortunately, this is very easy to solve. This error message indicates that an empty account has been created or that the account has been created on an old customer number.
Can you send me a private message through here? You can click on a new message at the top here. Then add me as a recipient.
In the message you may mention the following information for verification:
- First and last name
- Address and zip code
- Date of birth and mobile number
- Last 4 digits of your bank account number
I like to hear from you!